Write your awesome label here.
DIFFICULT CONVERSATIONS
Learn how to prepare for difficult conversations, address challenging issues clearly, manage emotion and tension, listen to different perspectives and work towards constructive outcomes.
What's included?
-
PREPARE WITH CLARITY
Understand what makes a conversation difficult, separate facts from assumptions and prepare with a clear purpose before the conversation begins. -
NAVIGATE THE CONVERSATION
Start clearly, listen to understand and manage emotion and tension while keeping the conversation constructive. -
ADDRESS & MOVE FORWARD
Address challenging issues directly, clarify expectations and work towards constructive outcomes, commitments and next steps.
Rudi De Koninck
Rudi De Koninck is the Founder of Catalyst Commercial Advisory™ and The Catalyst Academy™. He brings extensive international commercial leadership experience across sales, business development, strategic partnerships and commercial growth. Through the Catalyst Academy, Rudi translates that experience into practical learning designed to help professionals strengthen customer conversations, create greater value and achieve stronger commercial
Created with
